Q: Is it safe to use my credit card with Blondo?

A: Blondo takes precautions to protect your credit card information. Our website uses 128-bit Secure Socket Layer (SSL) encryption software on pages where customers enter personal information such as their name, address, and credit card information. While on a page using SSL, you may notice a lock or key icon on the bottom status bar of your browser window. This icon indicates that SSL encryption is active. Learn more about Blondo's privacy policy.

Q: Can I order over the phone?

A: Sure. Our store is always open. Give us a call toll-free anytime at 1-866-841-2524 to order using your credit card. Our representatives are waiting to assist you with your purchase 7 days a week.

Customer service hours:
Monday to Friday: 9 am until 10 pm EST
Saturday: 9 am until 4 pm EST
Sunday Noon until 4 pm EST

Q: Which payment methods do you accept?

A: You may purchase from Blondo using your Visa, MasterCard, American Express, Discover cards, Shopify Pay, Google Pay, Apple Pay, Paypal or Afterpay (which is an installment payment plan option).

Q: How do I track my order?

A: Click here to check your order status.
You need to enter your e-mail address and order number. The tracking number assigned to your package is also sent via email once the order ships. You can also phone us at 1-866-841-2524 or email us at

Customer service hours:
Monday to Friday: 9 am until 10 pm EST
Saturday: 9 am until 4 pm EST
Sunday Noon until 4 pm EST


A: If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged or we will refund you. You can also check the status online by signing in to your account and going to "Order Status".

Q: Can I return or exchange my purchase?

A: Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise. Please note that the original shipping charge of your order is non-refundable.

Blondo will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please contact us via phone, at 1-866-841-2524 or by email at to obtain a prepaid FedEx ground return shipping label. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. Returns from Hawaii and Alaska must be paid by the customer.

Customer service hours:
Monday to Friday: 9 am until 10 pm EST
Saturday: 9 am until 4 pm EST
Sunday Noon until 4 pm EST

All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.

PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 1-866-841-2524, click on the live chat on the right of every page or email us at to get return authorization and a prepaid FedEx mailing label to send the item back to us as a return. When you contact customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.



A: If the item was purchased on you may contact our Customer Service department and they will issue a Gift Exchange return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on 



A: If you receive damaged or defective items, please notify us immediately via email, live chat or call 1-866-841-2524 and we will send you a return label. As soon as the item is received back a full refund will be issued.



A: If you are shipping it back to us using our prepaid return label the usual turnaround time is about 2 weeks from the day you give the package to FedEx until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means than the prepaid return label that we provide as package may be returned to you.


A: Once your return has been processed, we will notify AfterPay. AfterPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more details regarding our return process.

Q: What if I didn’t get any confirmation email from Blondo?

A: When your order has been processed, Blondo sends a confirmation message to the email address you provided at checkout. It may take up to 24 hours to receive a confirmation email from Blondo.

Check your order status.

Q: How much does shipping cost?

A: Shipping is free for Ground shipping. We use FedEx ground shipping for all orders. 

Q: How long will it take to receive my order?

A: All orders are shipped Fedex Ground. Please allow 2 to 7 business days to receive your order.

Q: Can Blondo ship to P.O. Boxes?

A: No.

Q: Can Blondo ship internationally?

A: No.

Q: How can I change or cancel my order?

A: If you would like to change or cancel your order from Blondo, please contact our Customer Service department with your request as soon as possible by email at or calling us toll-free at 1-866-841-2524. We try to fulfill each order as quickly as possible, so it is essential that you contact us quickly if you would like to request a change or cancellation. Once your order has been shipped, we are unable to make any changes or cancellations.

Q: Don't see a certain style or size you need?

A: If you do not see the style or size you are looking for, please call our toll free number at 1-866-841-2524 or contact us by email at We will gladly help you find your perfect shoe.

Q: Will Blondo charge sales tax on my purchase?

A: Yes in New York, Connecticut and California.

Q: What is AfterPay?

A: AfterPay is a service that allows you to pay for your order with 4 equal payments made every 2 weeks, interest free. The first payment is due 2 weeks after you completed your purchase. To use Afterpay simply shop as usual and proceed to checkout and then choose AfterPay as your payment method. You will be directed to the AfterPay website to register and provide payment details. If you’ve used AfterPay before, just log into your Afterpay account.

Q: I placed an order with AfterPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

A: Pay $0 NOW! AfterPay will start processing the installments as soon as the order is placed but the first installment is due 2 weeks after you completed your purchase.

Q: I placed an order with AfterPay for a pre order/back order item. How will I be refunded it I want to cancel that order?

A: If you cancel the order, AfterPay will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.